Contact Center and Unified Communication

March 27, 2023

Communication is at the heart of any business network. This starts with the relationships you have with your customers and extends all the way across your organization, encompassing office and facility personnel and extending to vendors and partners around the world—all within the cybersecurity parameters your customers demand.

NexZen offers a variety of secure VoIP and telephony solutions that facilitate secure, seamless communication among all involved parties. Our consolidated solutions provide secure voice, text, PHI messaging, and paging via mobile device and enable the shared use of a single mobile device for task automation—both key factors in enhanced communication capabilities within any business.

NexZen’s solutions include:

Spam blocker – NexZen’s innovative spam-blocking solution can help businesses stop unwanted calls, saving valuable time and safeguarding the mental/emotional state of employees and call agents. This vendor-agnostic solution can be deployed on any major contact center/telephony system, including Cisco, Five9, 8X8, and Amazon Connect.

Empowering supervisor/power user – Our unique utility application enables supervisors, power users, or department heads to force close, force open, and set ad hoc announcements for emergencies, meetings, or scheduled events. This vendor-agnostic solution can be deployed on any major contact center/telephony system, including Cisco, Five9, 8X8, and Amazon Connect.

Credit card/PII. pause – Our decades of experience with complex video/audio recording solutions from Calabrio, Verint, and other major recorders have given NexZen a thorough understanding of the difficulties a business can face when triggers fail to pause or delete credit card or PII. We draw on this experiential knowledge to craft solutions that work for your team, or manage these tasks on your behalf.

Simplified scheduling – NexZen can provide (or help you devise) a simplified schedule that easily accommodates holidays and changes, without requiring IT admin intervention.

Reports – NexZen can provide off-the-shelf or customized solutions on any major contact center/telephony system (including Cisco, Five9, 8X8, and Amazon Connect) to help you create useful reports and make data-driven business decisions. We also provide external solutions on Tableau, Microsoft BI, or any other reporting solution.

Outbound – NexZen can manage campaigns, integrate CRM, and initiate Auto Dial blast for events, with deployment capabilities on major contact center/telephony systems, including Cisco, Five9, 8X8, and Amazon Connect.

CRM integration – NexZen’s decades of experience integrating CRM solutions—including Salesforce, Microsoft Dynamics CRM, or any other CRM solutions, screen pops, and data mapping—help position us as your trusted CRM systems integration partner.

Contact center management – NexZen can manage the day-to-day operations of your contact center, call scripts, and MACDs.