You’re good at collecting data—you likely have tons of information about your customers, products, shifts in your business, market changes, you name it. But data without strong analytics is useless, and you need programs that are both easy to use and reliable.

NexZen can help. Our industry-leading analytics and BI tools make it easier for you to access and act on the information you amass, giving you better insights to empower data-driven decisions that benefit your business and your customers.

NexZen develops hybrid Cloud solutions that allow our public relations and commercial clients to manage and automate Cloud workloads, securely store data, and connect their locations to that data in the Cloud—all while sustaining tight cybersecurity measures and maintaining regulatory compliance.

Once these important security baselines are established, our DevOps tools help our clients utilize their NexZen-enabled Cloud platforms to increase their business agility and adaptivity.

Communication is at the heart of any business network. This starts with the relationships you have with your customers and extends all the way across your organization, encompassing office and facility personnel and extending to vendors and partners around the world—all within the cybersecurity parameters your customers demand.

NexZen offers a variety of secure VoIP and telephony solutions that facilitate secure, seamless communication among all involved parties. Our consolidated solutions provide secure voice, text, PHI messaging, and paging via mobile device and enable the shared use of a single mobile device for task automation—both key factors in enhanced communication capabilities within any business.

NexZen’s solutions include:

• Spam blocker – NexZen’s innovative spam-blocking solution can help businesses stop unwanted calls, saving valuable time and safeguarding the mental/emotional state of employees and call agents. This vendor-agnostic solution can be deployed on any major contact center/telephony system, including Cisco, Five9, 8X8, and Amazon Connect.


• Empowering supervisor/power user – Our unique utility application enables supervisors, power users, or department heads to force close, force open, and set ad hoc announcements for emergencies, meetings, or scheduled events. This vendor-agnostic solution can be deployed on any major contact center/telephony system, including Cisco, Five9, 8X8, and Amazon Connect.


• Credit card/PII. pause – Our decades of experience with complex video/audio recording solutions from Calabrio, Verint, and other major recorders have given NexZen a thorough understanding of the difficulties a business can face when triggers fail to pause or delete credit card or PII. We draw on this experiential knowledge to craft solutions that work for your team, or manage these tasks on your behalf.


• Simplified scheduling – NexZen can provide (or help you devise) a simplified schedule that easily accommodates holidays and changes, without requiring IT admin intervention.


• Reports – NexZen can provide off-the-shelf or customized solutions on any major contact center/telephony system (including Cisco, Five9, 8X8, and Amazon Connect) to help you create useful reports and make data-driven business decisions. We also provide external solutions on Tableau, Microsoft BI, or any other reporting solution.


• Outbound – NexZen can manage campaigns, integrate CRM, and initiate Auto Dial blast for events, with deployment capabilities on major contact center/telephony systems, including Cisco, Five9, 8X8, and Amazon Connect.


• CRM integration – NexZen’s decades of experience integrating CRM solutions—including Salesforce, Microsoft Dynamics CRM, or any other CRM solutions, screen pops, and data mapping—help position us as your trusted CRM systems integration partner.


• Contact center management – NexZen can manage the day-to-day operations of your contact center, call scripts, and MACDs.

Modern organizations need to strike a balance between driving their core strategic initiatives and providing the day-to-day support and maintenance of their IT applications. Often, IT departments end up almost exclusively focused on “keeping the lights on” rather than focusing on important strategic projects. Recruiting, developing, and retaining top IT talent is challenging enough, but it can seem almost wasteful to utilize those resources solely for mundane maintenance tasks.

As a leader in the public relations and commercial IT managed services space, NexZen can streamline your digital operations, getting your strategic innovations to market faster, with huge cost savings. Our experienced team of experts provides managed IT services for public relations and commercial organizations via a flexible remote support model that can free your in-house IT team from day-to-day tasks. We offer end-to-end managed IT services and support with a focus on improving the end-user experience, increasing efficiency, and helping you drive results from your strategic IT initiatives.

Not all Wi-Fi is created equal. We’ve all been in situations where the Wi-Fi coverage fails us at an important moment. But reliable Wi-Fi is the circulatory system for businesses—if employees and customers can’t communicate information quickly and seamlessly from anywhere in your facilities, your whole business suffers. Not only that, but all transmissions need to be protected from security breaches and ransomware attacks to safeguard both your bottom line and your corporate reputation.

NexZen provides cutting-edge scalable, secure wireless solutions that ensure reliable connections and the protection of critical data for staff and customers, anywhere on your company premises.

Modern business is more than just products and sales. Technological advances allow us to benefit from a variety of devices, all of which help communication and transactions happen faster, enhancing your customers’ experiences across the board. But these devices require monitoring and connection for optimum results.

NexZen offers secure operations solutions for the public relations and commercial spaces that can help you maximize the benefits and minimize the risks associated with using a wider variety of devices. Our solutions will help you:

• Automate IoT device tracking and inventory
• Monitor device utilization to:
  
  • Optimize workflows
  •  Meet utilization demands
  •  Drive lifecycle management schedules
  •  Project future capital expenditures
• Reduce the risk cybersecurity threats and fines for breaches
• Increase average network uptime and reduce the cost of unplanned downtime
• Lower the risk associated with IoT devices